Terms of service
The terms, in plain words.
Last updated 12 November 2026. These are the terms on which you use Better Outcomes. They are written to be read, not to be survived. Questions: contact@betteroutcomes.ai.
Draft for review. The version that binds you is the one named in your own contract or at checkout.
The deal
What you get and what we are.
Money
Prices, the trial, and what happens if a payment fails.
Cancelling and refunds
Two different questions, answered separately.
You can cancel at any time, from your account or by writing to us. There is no notice period and no cancellation fee. A monthly agent fee runs to the end of the month you have paid for, and then stops; nothing renews after that. Your data stays available to you for thirty days after the engagement ends, and is then deleted — the keeping rules are in the privacy policy.
Refunds. Fixed-price work starts the moment you pay and most of the cost is incurred immediately, so a paid piece of work is not refundable once it has started. A monthly agent fee for a month already begun is not refunded. We will refund, without argument, in three cases: you were charged twice; you were charged after you cancelled; or we did not deliver what we agreed and cannot put it right. You accept the no-refund position with a tick-box at checkout, and we will not treat that tick-box as covering the three cases above.
If you think a charge is wrong, write to us before asking your bank to reverse it. We would rather fix it than fight it.
Your data and your systems
Yours, and under your control.
Learning
What we learn from your corrections.
When one of our people corrects an agent's answer, we keep the lesson in a shared record so the brain gets better for everyone. That record holds three things only: the business function the question was about, the answer that was right, and a short code for why it changed.
It never holds your name, your words, your evidence or your numbers. Your reviewer's note and the case it came from stay with your account alone. The same line applies to questions asked of your own data: we learn that a kind of question is common, never the question or its answer.
By using the service you agree to this shared learning. If you would rather your corrections stayed with your account only, tell us and we will agree it in your contract — your agent then learns from you alone.
We measure what our agents get right and publish it, including where they are wrong. We never name a client in anything we publish, and a number we publish is a total or an average across clients.
Partners
If you bought through someone else.
Better Outcomes is sold directly and through partners. If you use it through a partner, the partner is your supplier and sets its own price. Better Outcomes provides the platform and reviews the work. The partner pays us our price, and we never hold a partner's money: its customers pay it through its own payment account.
Your contract for the service is with your partner. These terms still govern how the platform behaves and how your data is handled, and the data processing agreement applies down the chain.
The legal part