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Agentic Customer Care

A help box inside your app that answers, and hands over when it should.

Try free for 14 daysEstimate your savings
Watch the full demo

Working demonstration. Illustrative screen with invented data; it loops through three moments.

How much it does on its own.

Three settings, with names. You start on the first one, and you can only ever make it stricter.

Ask me before every changeThe setting every account starts on. Anything the agent wants to change about the way it works waits for your yes, with the evidence it was tested on.
Ask me only for risky changesSmall changes happen and are shown to you. Risky means a message that goes to many people at once — the list is written down before you go live, and you can add to it.
Make changes on its own within my limitsYour standing yes, inside limits you set: how many changes a day, how big one may be, and what must always be asked about whatever the setting says.
  • Nothing is silent, on any settingEvery change is shown the moment it happens, with the reason, and the last one is undone in one step.
  • What it learns from you stays with youWhat your agent learns from your business never changes another customer’s agent.

The same three settings, in the same words, on every Better Outcomes agent. They sit on the Go live screen and under Settings → Guardrails, with a record of every change and an Undo beside the last one.

It gets better, and tells you.

It learns from what actually happened, and you see every lesson. A loop you cannot see is not one you can check.

It remembersWhat your customers asked, reported and rated, and what your team answered and shipped, kept for your business only.
It measuresWhat happened after every answer, against how you did before.
It proposes, you decideAn improvement is tested on your own past results first. It is switched on only with your yes, and you can undo it in one step.

What goes wrong today.

Customers cannot find their wayHelp articles are long and the person is on a screen asking “how do I…”.
Feedback gets lostBug reports arrive without context, requests are duplicated, and nobody tells people when it ships.

Three jobs, done for you.

Ask a questionIt learns your app’s screens (pages, menus, buttons and labels, never the data on them). A customer asks “how do I…”, and it answers from your own docs with the source and shows the right button with “Show me”. When it cannot answer, it says so and offers Get Support.
Report App Issue and Recommend FeatureAn app issue arrives with the page and browser attached. Similar ideas are shown first so people vote instead of adding a copy. Everyone who asked is told once, when it ships.
Rate UsA 0–10 score with a follow-up that fits it, and thumbs under every answer. Low scores come back to your team as things to fix; happy customers can be pointed to a review page you choose.

One job, start to finish.

One question, one broken export, and the message that closes the loop.

One job, step by step
09:02A customer in your app asks: how do I export my invoices?Permission
09:02Answers from your own help pages, with the source shown and the right button pointed out. Nothing from outside your sources.Risk
09:03The customer replies that the export is empty.
09:03Logs it as an app issue with the page, the browser and the account attached, and finds two earlier reports of the same thing so they are one item, not three.Approval
09:40Your team approves the issue. It goes to your tracker once — never twice.Approval
14:20The fix ships. Everyone who reported or upvoted it is told once.Verification
OutcomeOne answer with its source, one issue with its context, one message when it was fixed. Nobody had to chase it.Done

Illustrative · the times, names and values are examples, not a customer’s results. The steps, and the four checks beside them, are the ones the agent runs.

Four checks on every action.

The same four, in the same order, before anything leaves the agent. If one of them cannot be read, the work stops rather than guessing.

PermissionEach connection is read through our key store with a grant that says which calls, which paths and until when. Read-only unless you grant more. The agent never holds your key, and some actions can never be granted at all.
RiskWhat counts as risky is your rules, not a model’s opinion. No model decides a ranking, a number, a date, a price, or anything that has to be explained to someone.
ApprovalYour setting decides what waits for you, and on the setting you start on everything does. Each change is shown at once and the last one is undone in one step.
VerificationNothing counts as done on the agent’s word. A send comes back sent, failed or unknown; an unknown one waits for a person instead of being sent again. A hand-over happens once, never twice.

The four are checked the same way on every Better Outcomes agent, and each one is a test that has to pass before a release goes out.

What it will never do.

Written down as rules the agent cannot break, checked by us before it goes live.

  • Answer from outside your sources, or promise a date or a fix
  • Share one customer’s words with another
  • Create an issue or reply in your systems without a person’s yes
  • Read the data on your customers’ screens

What you get back.

Four numbers, in plain words, on your own dashboard: the outcome, the time, what your team stops doing, and what it is worth.

—Outcome · Questions answered and issues closed
From your own docs, with sources
—Time · Hours given back each month
Against the time a person would take
—Your team · What they stop doing
No more asking which page, which browser, which account
—Business value · Measured against how you did before
Rated by the customers who rated it

Layout only. Your own numbers appear here once the agent has done real work, measured against where you started.

What it replaces.

Tell us who does this work today. We show what that costs and what the agent costs.

The share is an assumption. The 14-day trial measures the real one against your own results.

$0
What this team costs today
Cost of the share the agent takes
The agent, managed each month
Hours given back each month

In-house first-line support cost a month, as published by L123 (UAE, India, US). An estimate with a 160-hour month, not a quote. Setup is a one-off fee, shown in the price list below.

Where it works, and what it knows.

Named systems, named limits. Anything not on this list is not connected, and the agent says so rather than working around it.

What it reads
Your help pagesOr questions and answers you paste in
Your app's screensPages, menus, buttons and labels — never the data on them
Customer account detailsOptional, read-only. Skip it and answers stay general

Agentic Customer Care

Every action inside the four checks, and on record.

Where it works
Your app or siteOne line of code puts the help box in
SupportPal, or the built-in inboxZendesk and Freshdesk are not connected
GitHubApproved issues and feature requests. Jira is not connected
Google or TrustpilotOptional, for customers who rated you well

Your own documents and your own screens. Every answer names the source it came from, and when it cannot answer from your sources it says so and offers your support team instead of guessing.

One line of code on the site or app where your customers get help. Your team's screens — support requests, app issues, feature requests, ratings, knowledge — open from the first sign-in. You type each key once into our central key store; the agent never holds it.

How it starts.

Free for 14 days. Nothing reaches your real customers until you say so.

ConnectSign in and connect your systems once. We never see your keys.
Test modeIt works on a safe copy. You see every answer before anyone else does.
Go liveWhen you are happy, you switch it on. One click turns it off again.
DashboardYour dashboard shows what it did and what it saved you, in plain numbers.

Priced by capacity.

Fixed prices in dollars, never by the hour. What is counted is one customer conversation handled — and nothing else. Tests, rehearsals and hand-overs to one of your people are never counted.

1 · Try it yourself14 days free. Nothing is connected to your real systems and no customer is contacted.
Free
2 · We set it up for youWe connect it to your systems and check it, and your team tests it before it goes live. Half when you approve, half before go-live.
from $3,500
3 · We keep it runningWatched, measured against your own starting point and improved every month, with your approval. No usage charges on our fees. WhatsApp, if you add it, passes on the carrier’s per-message cost, shown before you switch it on.
$1,000per month
  • Your band is measured, not estimatedHow much of this work you really have is counted from your own data during the Blueprint, and the band is shown to you before you pay anything.
  • One price list for everyoneA partner pays the same prices as a direct customer and sets its own price to its client. There is no wholesale tier and no discount.

Monthly fees are paid in advance and can be cancelled: the service runs to the end of the month you have paid for. Prices are set in dollars and reviewed before launch.

See the Customer Care at work.

See the demoTry free for 14 days